Refund & cancellation policy

1. 14-day full refund

If a paid plan is not right for you, email hello@wowitisken.me within 14 days of your first payment and we refund it in full — no questions asked, whether or not you have used the paid features. This applies to monthly and yearly subscriptions and to the ChineseFlow Founder Lifetime licence.

ChineseFlow renewal payments can also be refunded within 14 days of the renewal date if Pro features were not used in that period.

2. Cancel any time

Cancel from the customer-portal link in your Lemon Squeezy receipt email, or email us and we cancel for you. Cancelling stops future charges; you keep access until the end of the period you already paid for. There are no cancellation fees.

3. Charging errors

If you were charged twice or charged the wrong amount, email us with the order details. After checking the transaction we refund the incorrect charge in full.

4. How to request a refund

Email hello@wowitisken.me with: the email address you used at checkout, your Lemon Squeezy order number (in the receipt email), and the product. A reason is optional.

We process requests within 3–5 business days. The refund goes back to your original payment method; depending on your bank it can take 7–14 business days to show up.

5. App Store purchases

Purchases made through Apple’s App Store are refunded under Apple’s rules via reportaproblem.apple.com. (The iPhone app currently sells nothing.)

6. Your statutory rights

This promise is in addition to your statutory rights as a consumer, which remain unaffected.